Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, us too. That’s why at Watchya, we’re not just another faceless online store—we’re a small team that genuinely cares about what you think. In fact, our founder, Alex, still replies to most emails personally. (No, really—try it!)
We started Watchya because we were tired of impersonal shopping experiences. Remember that feeling when a shopkeeper remembers your name? That’s the vibe we’re going for. Whether it’s a question, a suggestion, or even just to say hi—we read every single message. Last month, a customer’s feedback about our packaging led to a complete redesign. See? You do make a difference.
Here’s how to reach us—pick whatever feels easiest:
Fun fact: Our weird name? It came from Alex’s grandma who’d always say "Watchya need, dear?" when customers walked into her old jewelry shop. Some traditions are worth keeping.
Honestly? Because we’re human. That product photo looking odd? Tell us. Wish we carried that one niche brand? We’ll try. Found a better price elsewhere? Especially tell us—we’ll see what we can do. We might not always get it right (nobody’s perfect), but we’ll always listen.
P.S. If you’re reading this at 2am, don’t worry—we’ve all been there. The email will wait till morning.
